Privacy Policy
At Smile Agents, we are committed to safeguarding your personal information in compliance with the laws of Saudi Arabia, including the Personal Data Protection Law (PDPL). This Privacy Policy explains how we collect, use, and protect your data when you interact with our website or services.
1. Information We Collect
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Personal Data: This includes your name, email address, phone number, shipping address, and payment details when you place an order or create an account.
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Usage Data: We collect information about how you interact with our website, including IP address, browser type, and pages visited, to improve user experience.
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Cookies and Tracking Technologies: Cookies help us enhance your experience by storing preferences and tracking usage patterns.
2. How We Use Your Information
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To process your orders and manage payments.
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To deliver your products and provide customer support.
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To send promotional offers, newsletters, or service updates with your consent.
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To improve our website and services through usage analytics.
3. Data Protection Measures
We use advanced security protocols, including encryption and firewalls, to protect your data. Access to personal data is restricted to authorized personnel only.
4. Sharing Your Information
Your information is shared only with:
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Payment processors to complete transactions.
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Shipping partners to ensure order delivery.
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Legal authorities when required by law in Saudi Arabia.
5. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@smileagents.com.
6. Updates to This Policy
This Privacy Policy may be updated periodically to reflect legal or operational changes. Please review it regularly.
Delivery Policy
Delivery Policy
Smile Agents is committed to providing efficient and reliable delivery services across Saudi Arabia and internationally.
1. Delivery Timeframes
• Orders are processed within 1-2 business days.
• Delivery times depend on your location:
• One business day within Riyadh.
• Outside Riyadh within 2 business days.
• Shipping costs for sales less than SR 10,000 will be paired by the client.
• Shipping costs of sales of SR 10,000 and above will be covered by Smile agents.
Responsibility
We are responsible for your order until it is delivered to your specified address.
For inquiries, contact us at info@smileagents.com.
Quality Policy
At Smile Agents, we are committed to delivering excellence in all our products and services, adhering to the highest quality standards:
1. Quality Objectives
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We deliver products that meet or exceed customer expectations.
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Continuously improving processes and adopt best practices in quality management.
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Ensure sustainability by using environmentally friendly materials and processes.
2. Customer Feedback
Your satisfaction is our priority. We actively seek and act on customer feedback to ensure our products and services remain top tier.
3. Compliance
We strictly adhere to Saudi Arabian regulations and industry standards for quality assurance.
Terms of Service
Welcome to Smile Agents. By using our website or services, you agree to comply with the following terms and conditions in accordance with Saudi Arabian laws:
1. General Use
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You must be 18 years or older to make purchases or create an account.
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Content on the website is for personal use only. Unauthorized reproduction or commercial use is prohibited.
2. Account Responsibilities
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Keep your login credentials secure. Smile Agents is not liable for unauthorized access caused by user negligence.
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Notify us immediately at info@smileagents.com if you suspect unauthorized account use.
3. Purchases and Payments
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Orders are subject to availability and confirmation of payment.
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Prices may vary based on local taxes or currency exchange rates.
4. Limitation of Liability
Smile Agents is not responsible for indirect damages resulting from website use, except as required by Saudi Arabian law.
5. Dispute Resolution
Any disputes will be resolved under the jurisdiction of Saudi Arabia's legal framework.
Cookie Policy
Our website uses cookies to provide a personalized browsing experience and comply with Saudi Arabian regulations.
1. Types of Cookies
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Essential Cookies: Necessary for website functionality.
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Performance Cookies: Track user behavior to improve site performance.
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Advertising Cookies: Deliver relevant ads based on your preferences.
2. Managing Cookies
You can disable cookies through your browser settings. However, some website features may not function correctly without them.
3. Consent
By using our website, you consent to the use of cookies as described in this policy.